Ace Ultra Premium Official Returns and Refunds Policy

At Ace Ultra Premium, we are committed to delivering premium-quality products and exceptional customer service. We stand behind our products and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our comprehensive returns and refunds policy below.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Timeframe: Items must be returned within 30 days of the delivery date.
  • Condition: Products must be unused, unopened, and in their original packaging with all tags and labels intact.
  • Proof of Purchase: A valid receipt, order confirmation, or proof of purchase must be provided.

Non-Returnable Items:

  • Opened or used products
  • Items not in their original condition
  • Returns initiated after the 30-day window

2. How to Initiate a Return

Step 1: Contact Customer Support

Before sending anything back, please contact our customer service team to begin the return process.

Customer Support Contact:

  • Email: sales@aceultrapremiumofficialstore.com
  • Phone: +1 (559) 257-4483

Step 2: Provide Required Details

When contacting us, please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Step 3: Receive Return Authorization

Once your return request is approved, our team will provide:

  • Return instructions
  • A Return Authorization Number (RMA)

Step 4: Prepare Your Return

  • Securely package the item(s) in their original packaging.
  • Include the RMA number and proof of purchase inside the package.

Step 5: Ship Your Return

  • Send the return to the address provided in your return instructions.
  • We highly recommend using a trackable shipping service (we are not responsible for lost returns without tracking).

Return Address:
Downtown Los Angeles California

3. Refund Process

Once we receive your returned item(s), we will:

  1. Inspect the product to ensure it meets our return conditions.
  2. Process your refund within 7–10 business days of approval.
  3. Notify you via email once the refund has been issued.

Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow additional time for the refund to reflect in your account (varies by bank/card issuer).

4. Exchanges

We offer exchanges for:

  • Damaged or defective items
  • Incorrect items shipped

How to Request an Exchange:

  1. Contact our customer support within 30 days of receiving your order.
  2. Provide your order number, item details, and reason for exchange.
  3. Our team will guide you through the exchange process.

5. Shipping Costs for Returns

  • Domestic (U.S.) Returns:
    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
  • International Returns:
    • International customers are responsible for return shipping unless otherwise specified by our support team.

6. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately. We will:

  • Work with the shipping carrier to investigate.
  • Provide a replacement or refund as needed.

Note: Claims must be filed within 7 days of delivery.

7. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to our customer support team:

  • Email: sales@aceultrapremiumofficialstore.com
  • Phone: +1 (559) 257-4483
  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

8. Final Notes

We appreciate your trust in Ace Ultra Premium and strive to make every shopping experience seamless and satisfying.

Thank you for choosing Ace Ultra Premium.